A proposed model for what healthcare-to-benefits navigation could look like.
This page lays out a hypothetical partnership between Solace and Allsup for internal review — the thinking, the operating model, and the case for exploring it further.
Conceptual prototype — for internal evaluation only
Solace and Allsup do not currently have an active integration or data-sharing agreement. Everything on this page — the workflow, the roadmap, and the outcome figures — is illustrative, meant to help leadership evaluate whether this model is worth pursuing.
The relationship already exists. This model puts it to work.
Solace's advocates are already the most trusted voice in a patient's healthcare journey. That relationship is the hardest thing to build in any benefits-navigation model — and Solace starts every conversation with it already in place.
The proposal here is not to replace what Solace does — it's to extend the same trusted relationship into the moment a patient's needs go beyond healthcare coordination alone.
Existing patient trust
Solace advocates already sit inside the patient's healthcare journey — trust doesn't need to be rebuilt at the moment benefits become relevant.
Continuous care coordination
Advocates track a patient's condition over time, which means a benefits need can be surfaced early instead of discovered in a crisis.
A single point of contact
Patients navigate one relationship, not a handful of disconnected vendors and portals, even as new kinds of support are introduced.
Decades of SSDI expertise
Allsup has represented disability claimants for over 40 years, with deep institutional knowledge of what makes an application succeed.
Medicare navigation
Clear, education-first guidance through the 24-month waiting period and the choices that follow it — without a sales agenda.
End-to-end case management
From evidence-gathering to appeals representation, Allsup specialists carry a case the whole way through, not just the easy parts.
Decades of disability and Medicare expertise, credited where it belongs.
Allsup brings something Solace doesn't build in-house: specialized, hard-won expertise in Social Security Disability Insurance and Medicare navigation, earned over decades of representing claimants.
In this model, Allsup's role is additive — a specialist bench that Solace's advocates can hand a patient to with confidence, while Solace remains the patient's primary, trusted relationship.
No patient should have to start over, alone, at the exact moment their life is hardest to navigate.
That's the shared thesis behind this proposal: healthcare advocacy and disability benefits expertise, working as one continuous relationship instead of two separate systems a patient has to reconcile on their own.
What could change for the member
An illustrative before/after framing — not measured data from a live program.
Searches for disability guidance alone, often after losing income
Introduced to a specialist by a person they already trust, before a crisis hits
Repeats their medical history to every new organization
Clinical context carries forward through a warm hand-off
Benefits and healthcare support feel like separate, disconnected systems
One continuous relationship spans both healthcare and benefits needs
Illustrative framing for discussion purposes only — no live member data is represented above.
Referral workflow
How a member could move between a Solace advocate and an Allsup specialist, step by step.
- This is a proposed trigger point, not a rule engine — the idea is that the advocate who already has the patient's trust is best positioned to raise disability benefits early, before a crisis forces the conversation.
Illustrative projections, not measured results
These figures are hypothetical goals meant to frame a leadership discussion — none of them come from an active program.
Target satisfaction score for members who move through a warm hand-off, versus a cold referral.
Projected goal — not a measured result.
Hypothesized reduction in time-to-decision when Allsup receives a warm hand-off with existing clinical context.
Projected estimate — not a measured result.
Illustrative per-member estimate of annual SSDI benefit value, based on industry-typical award ranges.
Illustrative projection — not a measured or guaranteed outcome.
Aspiration that a structured referral loop reduces time advocates spend on unstructured benefits research.
Directional goal only — no target figure has been modeled yet.
Implementation roadmap
A proposed phased rollout, expressed in phases rather than committed dates.
Pilot cohort & data-sharing agreement
Define a limited pilot population, finalize a data-sharing and consent framework between the two organizations, and agree on shared success metrics.
- Legal & compliance groundwork
- Consent model
- Pilot member selection
Integrated referral tooling
Build the warm hand-off tooling connecting Solace's advocate platform to Allsup's intake workflow, and train advocates on referral triggers.
- Advocate-facing referral flow
- Allsup intake integration
- Advocate training
Joint reporting & QA
Stand up joint quality-assurance reviews and shared reporting so both organizations can see how the model is performing and refine the feedback loop.
- Shared reporting dashboard
- Joint QA reviews
- Feedback loop refinement
Full rollout
Expand from pilot to the full eligible Solace member population, with an ongoing governance cadence between Solace and Allsup leadership.
- Full population rollout
- Ongoing governance cadence
- Continuous improvement
Is this a model worth piloting?
This page is meant to give leadership a concrete shape to react to — the operating model, a phased path to get there, and the outcomes it would need to justify a pilot.
"Contact the partnership team" is an illustrative placeholder in this prototype and is not connected to a real inbox or form.
Solace × Allsup is a conceptual prototype illustrating a possible future partnership. It does not represent an existing or active integration between the two organizations.